Our Return policy lasts 14 days after you have received your order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Custom made rugs which are rugs that are made on demand are not available for return.
Please call in or email firstname.lastname@example.org to receive an RMA# and instructions on how to return.
There are some larger rug items which will incur a 10% restocking fee. Please call or Chat with us to find out which ones.
Any item that is returned more than 14 days after delivery wont be eligible for a full refund.